Refund and Returns Policy

24-Hour Policy:

If you have purchased the 24-Hour Policy, a request for a refund or reschedule can be submitted for any reason with more than 24 hours until the start of class. In such cases, Beqa Adventure Diver Pte Ltd will issue a full refund for all pool training fees invoiced.

Please note that ocean fees are subject to a separate policy outlined on each product page, and eLearning fees will be refunded if the material has not been registered on the PADI website.

To initiate a cancellation or submit a request for a refund or reschedule, kindly visit https://www.fijisharkdive.com/contact-us/

In the event that a request for a refund or reschedule is submitted within 24 hours from the start of class, Beqa Adventure Diver Pte Ltd will refund 50% of the pool training fees invoiced.

The policies regarding ocean fees and eLearning remain consistent. To cancel or submit a request for a refund or reschedule, please visit https://www.fijisharkdive.com/contact-us/

5-Day Policy:

For those who did not purchase the 24-hour policy, a request for a refund or reschedule can be submitted for any reason with more than 5 days until the start of class. Beqa Adventure Diver Pte Ltd will issue a full refund for all pool training fees invoiced.

Similar to the 24-Hour Policy, ocean fees have their own policy outlined on each product page, and eLearning fees will be refunded if the material has not been registered on the PADI website.

To cancel or submit a request for a refund or reschedule, please visit https://www.fijisharkdive.com/contact-us/

If a request for a refund or reschedule is submitted with less than 5 days from the start of class, Beqa Adventure Diver Pte Ltd will refund 50% of the pool training fees invoiced.

It’s important to note that PADI fees are sold separately and are subject to a separate policy outlined per product. eLearning fees will be refunded if the material has not been registered on the PADI website.

To cancel or submit a request for a refund or reschedule, please visit https://www.fijisharkdive.com/contact-us/

How to Request a Reschedule Refund:

To request a reschedule refund, kindly complete the request form available athttps://www.fijisharkdive.com/contact-us/ Your request will be promptly reviewed and processed. An email containing reschedule refund information and/or instructions will be sent to you.

eLearning Returns:

PADI eLearning fees are non-refundable once a user registers on the PADI eLearning website using the purchased access pass. A full refund will be provided as long as the diver has not registered the provided eLearning program. To cancel your program, simply email or contact the store by phone (leave a message). Please inform us if you are planning to cancel your program.

Equipment Returns:

Scuba Fusion provides a 30-day refund on all equipment sold in the store as long as the returned item has not been used in salt water, used by a student in a pool program, has no scratches, or visible wear. Students who have purchased equipment for use during their class can exchange it during the class and pool portion of the course only. It cannot be returned for a full refund after it has been used in the pool or ocean.

Ocean Program:

Returns or rescheduling for ocean dives are subject to the policy for each reservation made. The policy for ocean dives can be found on the product page.

Retail Items:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers, or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include gift cards, downloadable software products, and some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale Items:

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges:

Student Exchanges: Students in the process of a diving class or program can exchange items purchased at the store. The student exchange system is intended to have students ready with properly fitting equipment before their ocean dives.

Retail Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Faraway Place, Pacific Harbour, Fiji.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns:

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us for questions related to refunds and returns.